Service

We would like to contribute to your success!

Satisfied customers are in the center of our attention. Together with our multidisciplinary team of production- and process-engineers we are able to deliver you the best solutions! Our service goes far beyond just delivering the fasteners. We would like to assist you with:

  • The design of the product ensuring a cost efficient product (see also the quality page on this website). Our designs and ideas will reflect the key automotive challenges we face today and in the future. We are able to assist you in:
    • Weight reduction.
    • Realizing savings.
    • Using alternative materials.
    • Using alternative production techniques.
  • Making a logistical plan ensuring your products are delivered JIT (Just In Time) on your production site.
  • Creating the right IT infrastructure between our companies to smoothen for example the ordering and delivery processes.
  • Packaging. We can pack the products according to your wishes. Packaging box and label with your logo? We can do it!
  • Customer specific quality documentation.
  • Etc.

Further we stand for the ‘one stop shop’ principle. We help our customers in the entire process and according their wishes. E.g. r&d, production, continuous improvements, service and delivery at the production line.

‘’Thriving individuals are growing, developing, and energized rather than stagnating or feeling depleted. Thriving is indicated by the joint experience of vitality and learning at work.”

(Spreitzer et al., 2012)

Our employees and their role in excellent quality and service.

To understand our customers well we stand for a personal and competent approach! Our employees are important in this. Not only to give our customers a good service but also to deliver the best quality possible. This all in a proactive manner. To reach the best quality and service we like to thrive our employees.

We try to let our employees thrive through i.a.:

 

  • Giving performance feedback. (Herewith also realizing continuous improvement.)
  • Giving employees the possibility to grow (together our customers and HSP Fasteners).
  • Enable decision-making discretion. (Also to act quickly to changing circumstances.)
  • Creating an information sharing environment.
  • Supporting a positive working environment, teamwork and minimize incivility.